How We Can Help
- Account registration, sign-in, deletion, or security issues.
- Creating, editing, syncing, sharing, or collaborating in sticker books.
- Problems with photos, notes, doodles, or Home Screen widgets.
- Questions about subscriptions, purchase status, or product features.
- Product suggestions, bug reports, and privacy requests.
Contact Support
Email us at dev@pinly.app. We usually reply within 2–3 business days.
You can also reach us on rednote.
What to Include
- What happened: describe the action you took and the result you saw.
- Your setup: include your device model, operating-system version, and Pinly app version.
- Helpful context: attach a screenshot or screen recording if possible. Never send passwords, verification codes, or other sensitive credentials.
Privacy and Account Requests
To request access, correction, or deletion of personal information, or to ask about account deletion, contact us using the email above and write from a contact method associated with your Pinly account. For more information, see our Privacy Policy.